It is a sincere request to all our guests, we would feel much happier to contact us through Live Chat or contacting our Guest Relationship Executives (GRE), if you did not find the answers in the FAQs
It may be ’browser incompatibility’. Our website doesn't support Internet Explorer (IE) 6.0 and lower versions. It is recommended to use Safari, Chrome, Mozilla Firefox, and IE8 & Above for better compatibility.
You can browse restaurants by cuisines, area wise and food diets. All cuisines are listed on the home page of our website www.astrocuisine.com. You will find a list of restaurants serving that particular cuisine.
To complete an order you need to enter a valid phone number, email ID and delivery address.
Yes, you can add special instructions in the column provided for each item that you have ordered and we will convey the same to the food outlets. For example, you can put 'Extra Spicy' or 'I don’t want onions'.
We are open between 6 am and 12 am throughout the year. However, delivery time depends on the food outlets. To enable a 24x7 food ordering service, you can place and schedule an order for delivery during our operating hours.
On the home page of our website, you will find easy to order mechanism. You can click on "View All Restaurants". You can also directly text the desired restaurant name in the general search bar provided. Then access to e-menu of that particular food outlet.
No. we are the platform for online food ordering. We do transfer your order to the food outlets through online media. We enable our guests to order your favorite cuisine from different restaurants and make sure the food delivered to your doorstep. We simplify your food selection by bringing together leading restaurants in your city.
We have an office in Hyderabad and all major cities in India and abroad.
Yes, we accept all master/visa debit and credit cards. You can pay online while placing an order.
Astrocuisine is an online food ordering website that allows you to place an order with food outlets in India. You can place your order in 4 simple steps. (i) Select your city & delivery area (ii) You can choose Concept and Regular menu through our platform (iii)Pick a restaurant or a choice of cuisine (iv) Place your order.
You can browse restaurants by areas, cuisines and food dishes. All areas are listed on the home page of our website www.astrocuisine.com. You can also directly enter the particular area name in the general search bar provided to search. Here is a list of restaurants that will appear situated in that particular area.
You can go to the login page with your credentials and the page provided to you would appear. You can find your order history and in the same time you can place order food also conveniently.
The service charge is calculated on the distance basis. Charges are levied will be based on the distance covered from that particular food outlet to your delivery address. In case of order from multiple restaurants, the charges will be based on total distance covered by delivery boy through multiple restaurants to your delivery address.
A recent directive from RBI makes it mandatory to have an additional authentication passcode verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer. We sincerely advise our guests to update their mobile numbers linked with the bank, to monitor any unauthorized uses of your instruments.
The price may differ little, as the participating food outlets may charge more for online food, as more statutory precautions with the packing and safety to be ensured for delivery and for take away.
It is customary and not mandatory to pay appreciation through any kind. It is sole discretion of our guests to encourage or not, jingling for tips by delivery personnel should need to bring to our notice, ultimately we need your order delivered.
“Log In” into your Account. Choose food outlet and place order. Go to checkout option and it will navigate you to the reward points to avail or not. The ordered amount would show the difference.
Visit our website, www.astrocuisine.com. Go to “Sign Up” and register yourself with the details requested on the page. Ensure that you use your updated mobile number to authenticate with the OTP to safeguard the privacy of our guests.
You may get discount on frequent ordering, you might be eligible for promotions and schemes at your favorite restaurant. You can also track your order, view your order history, get notification about your order on mail etc. Our important newsletter with latest food trends and knowledge would be delivered to the members.
No, you need not to be a member to search for food and food outlets. But we highly recommend our users to sign up to place the order & to take the full advantage of our services. Some of the main benefits are like, saving your recurring delivery information for faster and smooth order placing, be able to receive promotions and coupons, saving your favorite food and restaurant and many more. You can find out more at www.astrocuisine.com.
Due to numbers of wrong attempts to login, the login may fail, click to “Forgot Password”. Provide your registered email address/mobile number, to recover/reset your username and password and that would be sent to your registered e-mail.
In such cases, we get notification from food outlets staff, stating that certain food is not available at that point in time. We would then try to communicate with you to fix another order or cancel the same.
Registered members can add their reviews. Go to “My Account”>> "Order Now", then chooses the desired restaurant to write a review you want to and submit it. Moreover, email us the information that you wish to opine about a restaurant or Astrocuisine on email@example.com
Yes, you may do it so anytime you want. Follow these steps: Go to “My Account”>> “My Review”>> select the review that you wish to edit, allows to changes.
Your order can be edited before you confirm the order with payment and before it reaches the food outlets. You could contact customer support team via chat or call to do so. Once order is placed and restaurant prepares your food, to deliver on time, it is restricted to edit its contents
We will do our best to accommodate your request, if the order is not placed to the food outlet. Please note that we will have a right to charge a cancellation fee up to full order value to compensate our restaurant and delivery partners if your order has been confirmed. You can contact our GRE on 040-2340 5168.
Quantity and quality of the food is the responsibility of the participating food outlets. issues with the quality or quantity, kindly submit your feedback and we will pass it on to the restaurant.
You can order for any amount.
Yes. Delivery fee varies from city to city and is applicable. Restaurants have delivery fees. Delivery fee is specified on the order page.
Delivery times vary by the location selected and prevailing traffic conditions. Once you select your location, an estimated delivery time is mentioned for each restaurant.
Our delivery hours vary for different locations and depend on the availability of supply from participating restaurants. Apart from that local city and locality administration plays an important role on timing. Our site is always updated with any such changes.
Yes. You can order from any restaurant listed on the search results for your location. It is recommended to enable your GPS to find location and the app would detect the location automatically.
Currently it is not supported. However we are very shortly coming up with the latest strategy for his facility to provide. However, you can place orders for individual items from different restaurants. In this case all the orders may not be expected at a time.
In order to provide all customers with a great selection and to ensure on time delivery of your meal, we reserve the right to limit the quantities depending on supply.
We currently do not support this functionality. All our orders are placed and executed on-demand.
Any major change in delivery address is not possible after you have placed an order with us. However, slight modifications like changing the flat number, street name, landmark etc. are allowed. If you have received delivery executive details, you can directly call him, else you could contact our customer service team.
Please check if your app is due for an update. If not, please share the details to firstname.lastname@example.org
Referral coupon is issued electronically upon the first successful transaction of the referred person. If you still have not received it, kindly send us your details at email@example.com. We will contact you within 48 working hours.
You are encouraged to write to us for the same at firstname.lastname@example.org, in the event that you want to deactivate your account.
Please check if your app is due for an update. If not, please share the details email@example.com
Presently we do not accept Sodexo and Ticket Restaurants and meal vouchers. Payments can be made only through the methods listed in our payment gateway.
No. Registration on www.astrocuisine.com is absolutely free.
Each email address and contact phone number can only be associated with one astrocuisine account
Yes, you can add multiple delivery addresses in your astroucuisine account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Yes, we do understand the importance of time involved in online shopping. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts is unique.
My Account is the section you reach after you log in at astrocuisine.com.My Account allows you to track your active orders, credit note details, as well as see your order history and update your contact details.
As per present taxation policy, VAT is replaced with GST.
A dedicated team of riders and a fleet of vehicles, operating across the city that ensures timely and accurate delivery to our guests.
if you are not very familiar with the functioning of our website. If your query is different in nature and is different from our FAQs, you are encouraged to write us at firstname.lastname@example.org or call us on 040-2340 5168 between 7 am & 10 pm on all days including public holidays.